Privacy policy
Privacy Policy
Last updated: September 6, 2026
Simone & Ivy respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you visit simoneandivy.ca, shop with us online or in store, use our services, contact us or otherwise interact with Simone & Ivy.
By using our website or providing personal information to us, you acknowledge the practices described in this policy.
Who We Are
In this Privacy Policy, “Simone & Ivy,” “we,” “us” and “our” refer to Simone & Ivy and its online and retail operations.
Questions, privacy requests and complaints may be directed to our Privacy Officer:
Simone & Ivy – Privacy Officer
#20, 580 St. Albert Trail
St. Albert, Alberta T8N 6M9
Canada
Email: hello@simoneandivy.ca
Phone: 587-805-2414
Personal Information We Collect
The personal information we collect depends on how you interact with us and may include:
- Contact information: Your name, email address, telephone number, billing address and shipping address
- Order and transaction information: Products purchased, order history, payment status, delivery details, returns and exchanges
- Payment information: Information required to process your payment through Shopify or another payment provider. Simone & Ivy does not generally receive or store your complete payment card number
- Account information: Login details, account preferences and saved information
- Communications: Emails, messages, product reviews, survey responses, support requests and other communications with our team
- Service information: Details provided for styling consultations, deliveries or other services, which may include measurements, photographs, design preferences and information about your home
- Marketing preferences: Your consent choices and preferences for receiving promotional emails or other communications
- Website and device information: IP address, browser, device type, operating system, approximate location, referring pages, pages or products viewed, search activity and interactions with our website
- Cookie and advertising information: Cookie identifiers and information collected through pixels, tags and similar technologies
- Fraud and security information: Information used to verify transactions, protect accounts and detect suspicious activity
- Job application information: Information included in a résumé, application or employment-related communication you choose to submit
Please do not provide personal information that we have not requested or do not reasonably need.
How We Collect Personal Information
We may collect personal information:
- Directly from you when you place an order, create an account, contact us, visit our store, request a service, submit a review, enter a promotion or subscribe to marketing
- Automatically when you browse or interact with our website
- From service providers involved in payments, order processing, delivery, analytics, fraud prevention, advertising or other business operations
- From publicly available sources or social media when you choose to interact with us through those platforms
- From another person placing an order or arranging a gift or delivery on your behalf
If you provide us with another person’s information, you are responsible for confirming that you have permission to do so.
How We Use Personal Information
We may use personal information to:
- Process payments and fulfill orders
- Arrange shipping, delivery, pickup, returns and exchanges
- Provide styling consultations and other requested services
- Communicate about orders, appointments, products and services
- Provide client care and respond to questions or concerns
- Create and manage client accounts
- Personalize and improve our website, products and services
- Measure website performance and understand how visitors use our website
- Request, display and manage product reviews
- Send marketing communications when we have the required consent
- Deliver and measure advertising, where permitted
- Detect fraud, security incidents and misuse of our website
- Maintain business, financial and transaction records
- Meet legal, tax, accounting and regulatory obligations
- Establish, exercise or defend legal rights
- Carry out other purposes that we identify when collecting the information or that are permitted by law
We limit our collection, use and disclosure of personal information to purposes that a reasonable person would consider appropriate in the circumstances.
Consent
We collect, use and disclose personal information with your consent or as otherwise permitted or required by law.
Consent may be express or implied, depending on the nature and sensitivity of the information and the circumstances in which it is collected. For example, when you place an order, we may use your information to process payment, arrange delivery and communicate with you about that order.
You may withdraw consent to certain uses of your information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may prevent us from providing certain products or services.
Cookies & Similar Technologies
Our website uses cookies, pixels, tags and similar technologies to:
- Operate essential website and checkout functions
- Remember your cart, account and preferences
- Maintain security and prevent fraud
- Understand website traffic and performance
- Improve your shopping experience
- Measure marketing and advertising
- Deliver relevant advertising where permitted
Some cookies are necessary for the website to function. Others may be controlled through the cookie banner or privacy choices available on our website, where applicable.
You can also manage cookies through your browser settings. Blocking certain cookies may affect website features, account functions or checkout.
Shopify may place cookies and similar technologies when powering our online store. More information is available in Shopify’s Cookie Policy:
https://www.shopify.com/legal/cookies
Marketing Communications
We may send promotional emails, SMS messages or other commercial electronic communications when you have consented or when otherwise permitted by law.
You can unsubscribe at any time by clicking the unsubscribe link in an email, following the instructions in a text message or contacting hello@simoneandivy.ca.
We may continue to send non-promotional communications relating to orders, transactions, appointments or important service information.
Analytics & Interest-Based Advertising
We may use analytics and advertising services, including services provided by companies such as Google, Meta and Pinterest, to understand website use, measure campaign performance and show relevant advertising.
These providers may collect information through cookies, pixels and similar technologies. Where required, non-essential advertising and analytics technologies are used according to the consent choices available through our website.
You may manage your preferences through our cookie banner, our Data-Sharing Opt-Out Page where available, your browser settings or the privacy and advertising controls offered by the applicable provider.
How We Share Personal Information
We may share personal information with service providers that help us operate our business, including:
- Shopify and ecommerce service providers
- Payment processors and fraud-prevention services
- Shipping carriers, delivery teams, warehouses and suppliers
- Website hosting, cloud storage and information technology providers
- Email, marketing, advertising and analytics platforms
- Product review, subscription and client-service applications
- Accountants, insurers, lawyers and other professional advisers
These parties may only receive the information reasonably required to perform their services or meet applicable legal obligations.
We may also disclose personal information:
- With your direction or consent
- To comply with a court order, subpoena, law or lawful government request
- To investigate fraud, security concerns or violations of our terms
- To protect Simone & Ivy, our clients or others
- In connection with a proposed or completed business sale, financing, reorganization, merger or transfer, subject to applicable law
We do not sell personal information for money. Certain disclosures for interest-based advertising may, however, be considered “sharing” or “targeted advertising” under some privacy laws. Where applicable, you may opt out using our Data-Sharing Opt-Out Page:
https://simoneandivy.ca/pages/data-sharing-opt-out
Shopify & Network Intelligence
Our online store is hosted by Shopify. Shopify collects and processes personal information when you visit our website, make a purchase or otherwise interact with our store.
Because Shopify Network Intelligence is enabled, Shopify may securely use information about your interactions with Simone & Ivy, other Shopify merchants and Shopify itself to provide enhanced services. These services may help us and Shopify personalize your shopping experience, improve products and store performance, provide more relevant advertising, understand how visitors interact with our store and advertising, and protect against fraud.
To provide these services, personal information may be shared with Shopify and authorized third parties located in Canada, the United States or other countries. No other Shopify merchant can directly access Simone & Ivy’s client data.
Learn more about how Shopify processes personal information in the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
Depending on your location, you may have the right to opt out of certain uses of your information for targeted advertising or data sharing. You can manage eligible choices through our Data-Sharing Opt-Out Page:
https://simoneandivy.ca/pages/data-sharing-opt-out
You can also submit eligible privacy requests directly to Shopify through the Shopify Privacy Portal:
If you use Shop Pay or another accelerated checkout service, additional terms and privacy practices from that provider may apply.
Information Processed Outside Canada
Some of our service providers may process or store personal information outside Alberta or Canada, including in the United States or other countries.
When information is processed in another jurisdiction, it may be subject to that jurisdiction’s laws and may be accessible to courts, law enforcement or government authorities in accordance with those laws.
We use contractual, technical and organizational measures appropriate to the circumstances when working with service providers.
Data Retention
We retain personal information only for as long as reasonably necessary to:
- Complete the purposes for which it was collected
- Maintain order, warranty and client-service records
- Meet legal, tax, accounting and reporting requirements
- Resolve disputes and enforce agreements
- Prevent fraud and maintain security
Retention periods vary depending on the type of information and applicable requirements. When information is no longer required, we take reasonable steps to delete, destroy or anonymize it. Some information may remain temporarily in secure backups or may be retained where permitted or required by law.
How We Protect Personal Information
We use reasonable administrative, technical and physical safeguards appropriate to the sensitivity of the personal information in our care. These may include access controls, secure systems, staff procedures and service-provider requirements.
No method of transmission or storage is completely secure. Although we take reasonable precautions, we cannot guarantee absolute security.
If a privacy breach creates a real risk of significant harm, we will notify the appropriate privacy regulator and affected individuals as required by law.
Your Privacy Rights
Subject to applicable law, you may request:
- Access to personal information we hold about you
- Information about how your personal information has been used or disclosed
- Correction of inaccurate or incomplete information
- Withdrawal of consent for certain uses
- Deletion of information we are not legally required or permitted to retain
- Information about our privacy practices or service providers
- To opt out of certain data sharing or targeted advertising where applicable
We may need to verify your identity before completing a request. Some requests may be limited by legal exceptions, and we will explain any applicable limitation.
To submit a privacy request, email hello@simoneandivy.ca with the subject line “Privacy Request.”
Children’s Privacy
Our website and services are intended for a general audience and are not directed to children. We do not knowingly collect personal information directly from children without appropriate consent.
If you believe a child has provided personal information to us without appropriate consent, please contact our Privacy Officer.
Third-Party Websites & Social Media
Our website may contain links to third-party websites, applications or social media platforms. We do not control their privacy practices and are not responsible for their content or handling of personal information.
We encourage you to review the privacy policy of any third party before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, services, technology or legal obligations.
The revised policy will be posted on this page with an updated revision date. If a change is significant, we may provide additional notice when appropriate.
Questions & Complaints
Please direct privacy questions, requests or complaints to our Privacy Officer using the contact information above. We will review and respond in accordance with applicable law.
If you are not satisfied with our response, you may contact:
Office of the Information and Privacy Commissioner of Alberta
https://oipc.ab.ca/
Office of the Privacy Commissioner of Canada
https://www.priv.gc.ca/