Purchase Options Cancellation Policy

The S&I Seasonal Refresh Box is offered as a recurring subscription. This policy explains the subscription commitment, billing schedule and cancellation process.

Subscription Commitment

By purchasing a Seasonal Refresh Box subscription, you are committing to one full year consisting of four seasonal boxes.

Boxes are scheduled to ship quarterly in February, May, August and November. Your first payment is charged when you subscribe, and your first box will ship during the next scheduled season.

After the initial payment, your payment method will be charged on the 11th of each applicable shipping month: February, May, August and November.

Automatic Renewal

After the fourth box has shipped, the subscription will continue to renew automatically each season unless it is cancelled before the next scheduled payment is processed.

Your payment information is stored securely by our payment provider. You are responsible for keeping your payment, contact and shipping information current.

Cancellations

The initial one-year commitment cannot be cancelled before all four seasonal boxes have shipped.

After the fourth box has shipped, you may cancel future renewals by managing your subscription through the link provided in your subscription emails or by contacting hello@simoneandivy.ca.

Cancellation requests must be received before the next scheduled payment is processed. Cancelling after a payment has been processed will take effect for the following season.

Returns & Refunds

Seasonal Refresh Boxes are final sale and non-refundable. Individual items included in a box cannot be returned or exchanged.

Nothing in this policy limits any rights or remedies available under applicable consumer protection laws.

Questions

For help with your subscription, payment method, shipping information or cancellation request, please contact us:

Email: hello@simoneandivy.ca
Phone: 587-805-2414